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Inspection and Assessment

  1. Initial Evaluation: Begin by thoroughly inspecting the damaged Sunrise Custom Blinds. Identify any visible issues such as broken slats, malfunctioning mechanisms, or damaged cords.

  2. Measure and Document: Measure the dimensions of the blinds and document the extent of the damage. Note down any specific parts or components that require attention.

  3. Customer Consultation: Engage with the customer to understand their preferences and requirements for the repair. Discuss any potential upgrades or improvements that can be made during the repair process.

  4. Estimate and Proposal: Based on the assessment, provide the customer with a detailed repair estimate and a proposal outlining the repair plan, including costs, timelines, and potential replacement parts if needed. Obtain their approval before proceeding.

Repair and Restoration

  1. Secure Replacement Parts: If any components are damaged beyond repair, order or secure replacement parts from Sunrise Blinds or compatible suppliers.

  2. Disassembly: Carefully disassemble the blinds, keeping track of all removed parts and hardware. Take precautions to prevent further damage during this process.

  3. Cleaning and Maintenance: Thoroughly clean all components, including slats, cords, and mechanisms. Lubricate any moving parts as necessary to ensure smooth operation.

  4. Repairs and Replacements: Address the identified issues, whether it's restringing cords, replacing broken slats, or fixing malfunctioning mechanisms. Ensure that all parts are reinstalled securely.

  5. Testing: Rigorously test the repaired blinds to verify that they function correctly. This includes raising and lowering the blinds, tilting slats (if applicable), and checking for any operational issues.

  1. Quality Assurance: Conduct a final inspection to ensure the repaired Sunrise Custom Blinds meet the highest standards of quality and safety. Verify that all components are functioning as expected.

  2. Cleaning and Finishing Touches: Clean the blinds once more to remove any residue from the repair process. Make any necessary cosmetic touch-ups to ensure they look as good as new.

  3. Customer Review: Invite the customer for a final review of the repaired blinds. Demonstrate their functionality and address any questions or concerns they may have.

  4. Delivery and Installation: If the blinds were removed for repair, schedule a convenient time for their reinstallation at the customer's location. Ensure they are properly installed and adjusted for optimal performance.

  5. Customer Satisfaction: Confirm that the customer is satisfied with the repaired blinds. Provide maintenance tips and guidance for prolonging the life of their blinds.

  6. Documentation and Warranty: Provide the customer with a detailed invoice, warranty information for the repair work, and instructions on how to reach out for any post-repair support or concerns.

Final Inspection and Delivery

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